Adventure Island Reviews

As a not for profit business we buy adventure island tickets & fundraise with adventure island to help raise funds for our organisation
I regularly speak to Coral & Jake in customer service & I have never had a bad interaction

We recently had a breakin, and our tickets were stolen, but Coral sent us out replacements free of charge & Jake helped with a customer who had bough tickets during the robbery that were now void

Can never fault them, adventure island customer service team are amazing

It is horrible rules.diffenret day different policy, no allowed my kids ride for axis because she is 9 years old.we bought annual ticket,this is not our first time to ride axis.different staff different standard.poor service.

I hadn't visited Southend for a good 10+ years: my last memory prior to a recent trip was "A dump"

A friend of mine took his little girl and claimed it was an excellent day out.

So in the Thursday I headed down. The outside was shut so we enjoyed the inside area. We had a great time (she's 4). I promised we would grab mummy and come back on the weekend.

Well, we did. What an excellent day out (turned into 2 days, we got a hotel as we had a great time)

The whole place is run by extreamly enthusiastic teenagers. Every single one of them were polite, energetic and made my daughter feel so special. The whole
Place was clean and it didn't take long to get on anything.

I've read the previous comments about the security being arrogant or rude.

I disagree. There were so many down there it was nice to see them doing their job!

Honestly, we had such a great time creating memories I would have no hesitation going back.

The whole team including management have done a great job.

5* without question

Adventure Island illegally discriminate against disabled people and break the Equality Act 2010 legislation.

We went for a family day out Monday with a mix of 4 to 21 years old as well as 7 adults and we all had an amazing time hats of to the staff and security it was a busy day considering it was bank holiday but all staff was friendly helpful the staff managing the rides had this amazing energy that in the last few weeks busting Chessington and various other family days out I was not met with th3 energy Southend brought the staff was hyping all the kids up in the most magical way an the best bit was the kids had the most amazing time but the staff looked like they really enjoyed the experience queuing times for main rides was about 15 minutes sanitising the rides was taking place on such a busy day they absolutely smashed it at South end pier adventure Island there was a mini scuffle but staff assisted and insured nobody got hurt while handling the situation we won on the duck games 4 times and walked away with a huge bright strawberry big ball thankyou for the experience

Loved it, buy tickets online before you go, going in the summer hols will be busy so ignore those say you have to queue ages as to be excepted!!! but park open 12h so we got on everything twice.
Dont listen to those moaning about paying extra for go karts, they clearly state they are run by another company and not included in the price of £20 ticket.

Had to pay £5 each for go-karts without being warned that there was a one and a half hour queue for this premium service. The wristband passes, even at the online price of £20, are not worth it because with waits like that for the main rides you can’t get your money’s worth anyway. Tickets for individuals rides only cost £2.50 each.

Absolute joke, £50 for a 1 year old and a adult, queues ridiculsly long, food stall waited 15 mins to get food cooked, young kids cooking and just joking about, complained to manager and seemed to think it was acceptable

Won’t be rushing back

Amazing friendly staff, a credit to Southend.

Visited with grandchildren , paid £100 couldn’t get on rides as they were always being cleaned , asked for a refund as we could t go on anything , the manger was extremely rude , I won’t be returning and do not recommend. Avoid , avoid , avoid

Waste of time and money. Expensive and confusing. Lots of restrictions. Gone with family and will never go again. Wasted a day.

Dreadfull customer service...security rude and arrogant...food poor...they dont care about you complaining ,and do nothing but give smug arrogant responses...dreadfull place...would avoid at all cost..

Excellent day out, short queueing times, staff very friendly with the younger children, would recommend especially after a terrible experience at chessington.

We visited Adventure Island on 15th July ( a late Saturday afternoon at around 5pm ).
My partner had vouchers so we were lucky to not have to pay full price.
The good news was that the Rides were pretty empty so our 2 Teenagers could get a lot of rides in before we left.
The bad part of our experience was the Catering experience.
There is a Pizza/ Pasta 'Restaurant' up some stairs which overlooks the Park with an outside Terrace.
Excellent we thought!..we could order some nice White Wine and sit out and watch the Kids enjoying themselves...i asked one of the Young staff members serving if there was outside Service or did we have to order inside.
'Inside ' he said....so i asked for a Bottle of Chardonnay and 2 Glasses!
'Sorry, we do not have any Chardonnay....ONLY Pinot Grigio...and you have to order Food if you wish to sit outside!'
There was not ONE person sitting outside at the time...by now around 6pm on a Summer Saturday Evening and the "Restaurant' inside was hardly overflowing with 'Diners'...Perhaps they don't care!.....the way they don't care about letting their new Staff members try the Rides for Free so they can give feedback on them (i know because i asked one of them).... the way they Rob you of £1.85 for a small bottle of water...
That's the Problem with this Place....it could be so much better....

They did not want to know when I made a complaint. Staff watched as someone pushed in front off us and jumped into our seats after we waited for 20mins patiently. They took the pushers side and simple could not be bothered. The rides lack maintainance, they are always looking for quick cheap fixes such as s plastic bag over live electrical wires as protection. The park has no less than 13 food stands. That's 1 for every 2 rides.....